Get Started

🔒 Privacy Policy

🔒 Privacy Policy

Effective Date: [2026]

Issued by: BitdexFi Technologies (“BitdexFi”, “we”, “our”, or “the Company”)

1. Introduction

BitdexFi (BitdexFI) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website, dashboard, and AI trading services.

By using BitdexFi, you agree to this Privacy Policy and consent to the data practices described herein.

2. Scope

This Policy applies to all visitors, registered users, partners, affiliates, and anyone interacting with BitdexFi through its platform, mobile interface, or communication channels.

3. Information We Collect

BitdexFi may collect the following categories of information:

  • Account Information: Name, email address, username, password, and contact details provided during account registration.
  • Identity Verification Data (KYC): Government-issued ID, proof of address, and other verification data when required by compliance standards.
  • Financial Information: Transaction records, funding methods, withdrawal details, and related account activity (non-custodial where possible).
  • Technical Data: IP address, browser type, operating system, device identifiers, and system logs.
  • Usage Data: Platform interactions, login history, feature usage, bot activity logs, and error reports.
  • Communication Data: Messages or inquiries sent to BitdexFi support, compliance, or affiliate programs.

4. How We Use Your Information

We process personal and operational data for the following purposes:

  • To create, verify, and manage your BitdexFi account;
  • To provide access to AI bots, trading tools, and related platform features;
  • To comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) obligations;
  • To detect, prevent, and investigate fraud or unauthorized activities;
  • To analyze usage trends, improve performance, and optimize user experience;
  • To communicate updates, promotions, and security alerts;
  • To meet legal, regulatory, or tax requirements applicable to our operations.

5. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), BitdexFi relies on the following lawful bases for data processing:

  • Consent: When you voluntarily provide data or opt in for specific communications.
  • Contractual Necessity: To perform the services you request under our Terms and Conditions.
  • Legal Obligation: To comply with AML, KYC, and regulatory reporting requirements.
  • Legitimate Interest: To enhance our products, prevent fraud, and protect user accounts.

6. Data Retention

BitdexFi retains personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Typically, user identification and transaction records are retained for a minimum of five (5) years for compliance purposes.

7. Data Protection and Security

We implement robust technical and organizational security measures to safeguard user data, including:

  • End-to-end encryption of sensitive information;
  • Multi-factor authentication (2FA) for account protection;
  • Role-based access control for internal systems;
  • Regular security audits and vulnerability testing;
  • Encrypted backups and secure data centers.

While BitdexFi takes extensive precautions, no online system is completely immune from cyber risks. Users are advised to use strong passwords and maintain account confidentiality.

8. Data Sharing and Disclosure

BitdexFi does not sell or rent user data. We may share limited information with third parties under the following conditions:

  • Regulatory Authorities: When required by law or official investigation.
  • Compliance Partners: For KYC/AML verification and fraud prevention.
  • Technology Providers: To host servers, process analytics, or deliver platform functionalities.
  • Affiliates and Service Partners: To facilitate operations or integrations under strict confidentiality agreements.

All third parties engaged by BitdexFi are obligated to handle user data securely and in compliance with applicable privacy laws.

9. International Data Transfers

Your data may be stored or processed in multiple countries where BitdexFi or its partners operate. In all cases, BitdexFi ensures that appropriate safeguards — such as standard contractual clauses and encryption — are in place to protect your information during cross-border transfers.

10. Cookies and Tracking Technologies

BitdexFi uses cookies and analytics tools to improve user experience, remember preferences, and measure platform performance. You can control or disable cookies through your browser settings, though doing so may limit certain functionalities.

11. Your Rights (GDPR & NDPR)

Depending on your jurisdiction, you have the following rights regarding your personal data:

  • The right to access and obtain a copy of your data;
  • The right to request correction or deletion of inaccurate data;
  • The right to restrict or object to certain processing activities;
  • The right to data portability (receive your data in structured format);
  • The right to withdraw consent at any time;
  • The right to lodge a complaint with a data protection authority.

To exercise these rights, contact us at legal@syntaxfi.com.

12. Children’s Privacy

BitdexFi does not knowingly collect or process data from individuals under the age of 18. If we learn that a minor has registered an account, that account will be promptly suspended and deleted.

13. Third-Party Links

Our website or dashboard may contain links to third-party platforms or tools. BitdexFi is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any linked sites.

14. Policy Updates

BitdexFi may revise this Privacy Policy periodically to reflect new regulations, technologies, or operational practices. Updated versions will be published on www.syntaxfi.com with the effective date clearly indicated. Continued use of the Platform constitutes acceptance of the updated Policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or data protection practices, please contact:

16. Final Acknowledgment

By accessing or using BitdexFi (BitdexFI), you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described herein.